Common to many implementations, the business outcomes do not always deliver the potential benefits identified at the start of the project. Changes in People, Technology, and Process impact the effectiveness of implemented solutions and can diminish realisation of business value and benefits post-project.

Our approach is to engage with relevant Business and Technology stakeholders to:

• Identify, Categorise, Prioritise and provide recommendations on improvements
• Review of Software compatibility, new product functionality, and product support maintenance timeframes
• Software version checks to validate all installed software and their compatibility
• Software version alignments to validate that all components in every environment are aligned and consistent
• System availability, backup, and redundancy checks to check customer expectation of recovery point objective supported by the underlying infrastructure
• Best practice checks to confirm if the installation and configuration reference is per vendor best practices guidelines.
• System resource checks covering server utilization against system usage are optimal for the ongoing workloads
• Recommendations on Change Management and training

In the VIM space, we focus on increased transparency for Accounts Payable and Purchasing professionals and on reducing the ‘touch points’ of the IM workflow tasks and, therefore, the overhead of time required by users across the business to resolve exceptions preventing documents from posting successfully. A health check should be undertaken as part of a continuous improvement initiative or because of a symptom, such as low invoice automation, late payments, or excessive rework.

The outcome is an Executive Management presentation and a report detailing a road map of recommendations prioritised on risk, complexity, and value to the organisation.